Your privacy is important to us. Venelium Hosting's policy is to respect your privacy
regarding any information we may collect from you across our website,
, and other websites we own and operate.
Collecting
When you visit our website, our servers may automatically log the standard data provided by
your browser. It may include your computer’s internet protocol
address, your browser type and version, the pages you visit, the time and date of your
visit, the time spent on each page, and any other details. We may also collect
data about the device you’re using to access our website. This data may include the device
type, operating system, unique device identifiers, device settings,
and geo-location data. What we collect can depend on the individual settings of your device
and software. We recommend checking the policies of your device
manufacturer or software provider to learn what information they make available to us. We
may also ask for personal information, such as your name, email,
date of birth, phone number, address and payment information.
Processing
We will process your personal information lawfully, fairly and in a transparent manner. We
collect and process information about you only where we have legal bases
for doing so. These legal bases depend on the services you use and how you use them, meaning
we collect and use your information only where it’s necessary for
the performance of a contract to which you are a party, or to take steps at your request
before entering into such a contract (for example, when we provide a
service you request from us); it satisfies a legitimate interest (which is not overridden by
your data protection interests), such as for research and development,
to market and promote our services, and to protect our legal rights and interests; you give
us consent to do so for a specific purpose (for example, you might
consent to us sending you our newsletter); or we need to process your data to comply with a
legal obligation. Where you consent to our use of information about you
for a specific purpose, you have the right to change your mind at any time (but this will
not affect any processing that has already taken place). We don’t keep
personal information for longer than is necessary. While we retain this information, we will
protect it within commercially acceptable means to prevent loss and
theft, as well as unauthorised access, disclosure, copying, use or modification. That said,
we advise that no method of electronic transmission or storage is 100%
secure and cannot guarantee absolute data security. If necessary, we may retain your
personal information for our compliance with a legal obligation or in order to
protect your vital interests or the vital interests of another person.
Use
We may collect, hold, use and disclose information for the following purposes and personal
information will not be further processed in a manner that is incompatible
with these purposes, to enable you to customise or personalise your experience of our
website; to enable you to access and use our website, associated applications
and associated social media platforms; to contact and communicate with you; for internal
record keeping and administrative purposes; for analytics, market research and
business development, including to operate and improve our website, associated applications
and associated social media platforms; to run competitions and/or offer
additional benefits to you; for advertising and marketing, including to send you promotional
information about our services and information about third
parties that we consider may be of interest to you; to comply with our legal obligations and
resolve any disputes that we may have; and to consider your employment
application.
Disclosure
We may disclose personal information to third party service providers for the purpose of
enabling them to provide their services, including (without limitation) IT
service providers, data storage, hosting and server providers, ad networks, analytics, error
loggers, debt collectors, maintenance or problem-solving providers,
marketing or advertising providers, professional advisors and payment systems operators; our
employees, contractors and/or related entities; sponsors or promoters of
any competition we run; credit reporting agencies, courts, tribunals and regulatory
authorities, in the event you fail to pay for goods or services we have provided
to you; courts, tribunals, regulatory authorities and law enforcement officers, as required
by law, in connection with any actual or prospective legal proceedings, or
in order to establish, exercise or defend our legal rights; third parties, including agents
or sub-contractors, who assist us in providing information,
services or direct marketing to you; and third parties to collect and process data.
International Transfers
The personal information we collect is stored and processed in the United Kingdom, or where
we or our partners, affiliates and third-party providers maintain facilities.
By providing us with your personal information, you consent to the disclosure to these
overseas third parties. We will ensure that any transfer of personal information
from countries in the european economic area to countries outside the eea will be protected
by appropriate safeguards, for example by using standard data protection
clauses approved by the european commission, or the use of binding corporate rules or other
legally accepted means. Where we transfer personal information from a non-eea
country to another country, you acknowledge that third parties in other jurisdictions may
not be subject to similar data protection laws to the ones in our jurisdiction.
There are risks if any such third party engages in any act or practice that would contravene
the data privacy laws in our jurisdiction and this might mean that you will
not be able to seek redress under our jurisdiction’s privacy laws.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or
enter bankruptcy, we would include data among the assets transferred to any parties who
acquire us. You acknowledge that such transfers may occur, and that any parties who acquire
us may continue to use your personal information according to this policy.
Rights
By providing personal information to us, you consent to us collecting, holding, using and
disclosing your personal information in accordance with this privacy policy.
If you are under 13 years of age, you must have, and warrant to the extent permitted by law
to us, that you have your parent or legal guardian’s permission to access and
use the website and they (your parents or guardian) have consented to you providing us with
your personal information. You do not have to provide personal information to us,
however, if you do not, it may affect your use of this website or the services offered on or
through it. If we receive personal information about you from a
third party, we will protect it as set out in this privacy policy. If you are a third party
providing personal information about somebody else, you represent and warrant
that you have such person’s consent to provide the personal information to us. You may
choose to restrict the collection or use of your personal information. If you have
previously agreed to us using your personal information for direct marketing purposes, you
may change your mind at any time by contacting us. If you ask us to restrict or
limit how we process your personal information, we will let you know how the restriction
affects your use of our website or services. You may request details
of the personal information that we hold about you. You may request a copy of the personal
information we hold about you. Where possible, we will provide this information
in csv format or other easily readable machine format. You may request that we erase the
personal information we hold about you at any time. You may also request that we
transfer this personal information to another third party. If you believe that any
information we hold about you is inaccurate, out of date, incomplete, irrelevant or
misleading, please contact us. We will take reasonable steps to correct any information
found to be inaccurate, incomplete, misleading or out of date. We will comply with laws
applicable to us in respect of any data breach. If you believe that we have breached a
relevant data protection law and wish to make a complaint, please contact us and
provide us with full details of the alleged breach. We will promptly investigate your
complaint and respond to you, in writing, setting out the outcome of our investigation,
and the steps we will take to deal with your complaint. You also have the right to contact a
regulatory body or data protection authority in relation to your complaint.
Cookies
We use "cookies" to collect information about you and your activity across our website. A
cookie is a small piece of data that our website stores on your computer, and accesses
each time you visit, so we can understand how you use our website. This helps us serve you
content based on preferences you have specified.
Limits
Our website may link to external websites that are not operated by us. Please be aware that
we have no control over the content and policies of those websites, and cannot accept
responsibility or liability for their respective privacy practices.
Changes
At our discretion, we may change our privacy policy to reflect current acceptable practices.
We will take reasonable steps to let users know about changes via our website.
Your continued use of this website after any changes to this policy will be regarded as
acceptance of our practices around privacy and personal information.